KESTRELFix a problem
Steam sign-in keeps failing
Stop the session. Check credentials and the matching authenticator, then resolve any Steam service error. Repeated login attempts can trigger rate limits; wait for the reported cooldown rather than repeatedly pressing Start.
Deathmatch is taking too long
Check whether CS2 is already searching or connecting. Avoid starting a second search or another controller. Read the Farm status before retrying.
The app says my subscription expired
Check the exact expiry in My account. If you have just paid, wait for the invoice to finish processing. Confirm that the desktop app uses the same Kestrel account.
I paid but access has not appeared
Keep your order reference. Check the payment’s coin, network and amount. A transaction being visible on-chain does not necessarily mean the invoice is finished. Contact support before paying again.
A game update interrupted play
Let Steam finish updating, close CS2, update Kestrel and try again. If a matching gameplay profile is unavailable, keep the session stopped until compatibility is confirmed.